Front Desk Officer

Job Overview

Are you a highly organized and communicative professional with a passion for exceeding expectations? We are seeking an experienced Front Desk Officer to join our dynamic marketing and advertising agency in Sorakhutte. This pivotal role serves as the first point of contact for clients and visitors, requiring exceptional interpersonal skills and a proactive approach to problem-solving. This is an exciting opportunity to contribute significantly to a fast-growing company with a collaborative and supportive culture.

Key Responsibilities

As our Front Desk Officer, you will be responsible for managing all incoming calls, emails, and visitors, ensuring a professional and welcoming experience for everyone. This includes scheduling appointments, managing correspondence, and handling inquiries efficiently and effectively. You will also maintain the reception area, ensuring its cleanliness and organization, and provide administrative support to the marketing and advertising teams as needed. Proficiency in using office software and maintaining accurate records is essential. You will also play a vital role in coordinating internal and external communications.

Furthermore, you will be expected to assist with various projects as assigned, contributing to the smooth operation of the office. This may include tasks such as preparing presentations, managing office supplies, and coordinating travel arrangements. Strong attention to detail and the ability to prioritize tasks are crucial for success in this role. You will work closely with the marketing and advertising teams, ensuring seamless communication and support.

What We Offer

We offer a competitive salary and benefits package commensurate with experience, including health insurance and paid time off. Beyond compensation, we prioritize professional development and offer opportunities for growth within the company. Our team is comprised of talented and passionate individuals who work collaboratively in a supportive and encouraging environment. We value creativity, innovation, and a commitment to excellence. We foster a culture of open communication and mutual respect, creating a dynamic and rewarding workplace.

We believe in investing in our employees' success and provide opportunities for ongoing training and development. You will have the chance to work on exciting and challenging projects, contributing directly to the success of our marketing and advertising campaigns. We offer a flexible and supportive work environment that encourages work-life balance. Join us and be a part of a thriving team that values its employees and strives for excellence.

Required Qualifications

• Bachelor's degree in Marketing, Advertising, Communications, or a related field.
• Minimum 3 years of experience in a front desk or administrative role within a marketing, advertising, or customer service environment.
• Proven ability to manage high call volumes and prioritize tasks effectively, demonstrated by achieving consistent performance metrics (e.g., call handling time, customer satisfaction scores).
• Exceptional communication skills, both written and verbal, with the ability to interact professionally with clients, colleagues, and vendors at all levels.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously and meet deadlines consistently.
• Experience handling confidential information with discretion and maintaining a high level of professionalism.

Preferred Skills

• Experience with CRM software (e.g., Salesforce, HubSpot).
• Knowledge of marketing and advertising principles and best practices.
• Experience with scheduling appointments and managing calendars for multiple individuals.
• Bilingual proficiency (specify languages).
• Experience with event planning and coordination.
• Proficiency in social media management tools.
• Demonstrated ability to build rapport and establish positive relationships with clients and colleagues.

Technical Requirements

• Proficiency in using a multi-line phone system.
• Experience with office equipment (e.g., printers, copiers, scanners).
• Familiarity with video conferencing software (e.g., Zoom, Microsoft Teams).
• Experience with project management software (e.g., Asana, Trello) is a plus.