Front Desk Officer

Job Overview

Are you a highly organized and communicative professional with a passion for exceeding expectations? We are seeking an experienced Front Desk Officer to join our dynamic marketing and advertising agency in Sorakhutte. This pivotal role acts as the first point of contact for clients and visitors, ensuring a seamless and positive experience. As a key member of our team, you will play a crucial role in maintaining a professional and efficient office environment while contributing to our overall success.

Key Responsibilities

Your primary responsibilities will include managing the reception area, greeting visitors, answering and directing phone calls, and managing incoming and outgoing mail. You will also be responsible for scheduling appointments, coordinating meetings, and maintaining office supplies. Furthermore, you will provide administrative support to the marketing and advertising teams, including data entry, document preparation, and other tasks as needed. Proficiency in utilizing office software and maintaining organized filing systems is essential.

Beyond the core administrative duties, you will be expected to build and maintain positive relationships with clients and colleagues. This involves proactively addressing inquiries, resolving issues efficiently, and ensuring a welcoming and professional atmosphere. You will also contribute to the smooth operation of daily office activities, anticipating needs and proactively identifying areas for improvement. Your ability to handle multiple tasks simultaneously and prioritize effectively will be crucial in this fast-paced environment.

What We Offer

We offer a competitive salary and benefits package, commensurate with experience, including health insurance and paid time off. Beyond compensation, we provide a supportive and collaborative work environment where your contributions are valued and your professional growth is encouraged. We foster a culture of innovation, teamwork, and continuous learning, offering opportunities for professional development and advancement within the company. This is an exceptional opportunity to join a thriving agency and make a significant impact.

Our commitment to employee well-being extends beyond financial benefits. We value work-life balance and offer a flexible work environment where possible. We encourage open communication and provide regular opportunities for feedback and recognition. We believe in investing in our employees, creating a positive and rewarding work experience that allows you to thrive both personally and professionally.

Required Qualifications

• Bachelor's degree in Marketing, Advertising, Communications, or a related field.
• Minimum 3 years of experience in a front desk or administrative role within the marketing, advertising, or customer service industry.
• Proficiency in handling high call volumes and providing exceptional customer service, demonstrated by consistently exceeding customer satisfaction metrics (e.g., achieving a 95% or higher customer satisfaction rating).
• Excellent written and verbal communication skills, including professional phone etiquette and the ability to clearly and concisely communicate information to diverse audiences.
• Proven ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines in a fast-paced environment.
• Strong organizational skills, including meticulous attention to detail and the ability to maintain accurate records and filing systems.
• Experience with scheduling appointments, managing calendars, and coordinating meetings for multiple individuals.

Preferred Skills

• Experience with CRM software (e.g., Salesforce, HubSpot).
• Bilingual proficiency (specify languages).
• Experience with marketing campaign support or event coordination.
• Knowledge of marketing and advertising industry trends.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Demonstrated ability to build rapport with clients and internal stakeholders.
• Experience with social media management or content creation.

Technical Requirements

• Proficiency in using a multi-line telephone system.
• Competency in using office equipment (e.g., printers, scanners, fax machines).
• Experience with scheduling and calendar management software (e.g., Google Calendar, Outlook Calendar).
• Familiarity with basic data entry and database management.