Laptop Technician

Job Overview

Are you a highly skilled and experienced laptop technician passionate about technology and delivering exceptional customer service? Our dynamic marketing and advertising agency in Mahabouddha is seeking a seasoned Laptop Technician to join our team. This crucial role ensures the smooth operation of our technology infrastructure and provides vital support to our creative and client-facing teams. This is an excellent opportunity to contribute significantly to a fast-paced, innovative environment and advance your career within a growing agency.

Key Responsibilities

As our Laptop Technician, you will be responsible for the diagnosis, repair, and maintenance of all company-owned laptops. This includes troubleshooting hardware and software issues, performing preventative maintenance, and ensuring data security. You will also manage the inventory of laptops and peripherals, providing timely and efficient support to employees experiencing technical difficulties. Your expertise will be vital in maintaining a high level of operational efficiency within the agency, minimizing downtime and maximizing productivity. Excellent communication and problem-solving skills are essential to effectively interact with colleagues and resolve technical issues efficiently.

You will be expected to maintain detailed records of all repairs and maintenance activities, adhering to established IT protocols and security standards. Proactive identification and resolution of potential issues will be a key aspect of your role, contributing to a stable and reliable technology environment. You will also assist in the setup and configuration of new laptops, ensuring they are properly equipped and secure before deployment to employees. Collaborating with external vendors for repairs or replacements will also be part of your responsibilities.

What We Offer

We offer a competitive salary and benefits package commensurate with experience, including health insurance and paid time off. Beyond compensation, we provide a collaborative and supportive work environment where your contributions are valued and your professional growth is encouraged. We foster a culture of innovation and creativity, providing opportunities for continuous learning and skill development within the technology sector. You will have the chance to work alongside talented professionals in a dynamic and fast-paced industry, making a real impact on our agency's success.

We are committed to investing in our employees' professional development through training opportunities and mentorship programs. Our modern and well-equipped office in Mahabouddha offers a comfortable and productive work environment. We believe in work-life balance and offer flexible work arrangements where possible. Join our team and be part of a company that values its employees and prioritizes their well-being and professional growth.

Required Qualifications

• Associate's degree in Computer Science, Information Technology, or a related field; or equivalent experience.
• Minimum 3 years of experience providing technical support and troubleshooting for laptops in a corporate environment.
• Proven ability to diagnose and resolve hardware and software issues on various laptop models and operating systems (Windows and macOS).
• Experience with imaging and deploying operating systems, applications, and drivers.
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and analytical skills with the ability to independently troubleshoot complex technical issues.
• Exceptional customer service skills with the ability to communicate technical information clearly and concisely to non-technical users.

Preferred Skills

• Experience with ticketing systems (e.g., ServiceNow, Zendesk).
• Experience supporting mobile devices (smartphones, tablets).
• Familiarity with Active Directory and other enterprise directory services.
• Experience with IT asset management and inventory tracking systems.
• Knowledge of data backup and recovery procedures.
• Experience working in a fast-paced, deadline-driven environment.
• Proficiency in scripting languages (e.g., PowerShell, Bash).

Technical Requirements

• Proficiency in using diagnostic tools and software for troubleshooting hardware and software issues.
• Experience with various operating systems (Windows 10/11, macOS, iOS, Android).
• Working knowledge of common laptop hardware components (motherboard, RAM, hard drive, etc.).
• Experience with remote support tools (e.g., TeamViewer, AnyDesk).